Silica Quartz - Quality Policy

Quality is the customer’s satisfaction. This stems from their total experience of Silica Quartz, in that the product ordered has been delivered on time, in the correct quantity, meeting the agreed specifications/grade, and at the right price.

Management addresses all aspects of the business collectively through the use of a Quality Management System (ISO 9001:2000). This system ensures compliance to established standards and thereby guarantees customer satisfaction.

We are innovators, constantly finding ways to better our business. By regularly reviewing ‘quality’ as it relates to customer satisfaction, we seek to continuously improve our product, our service and our people.




	QUALITY POLICY

	We, the management of Silica Quartz, define quality as follows:

	Quality is the customer’s satisfaction. This stems from their total experience of Silica Quartz, in that the product ordered has been delivered on time, in the correct quantity, meeting the agreed specifications/grade, and at the right price. Management addresses all aspects of the business collectively through the use of a Quality Management System (ISO 9001:2000). This system ensures compliance to established standards and thereby guarantees customer satisfaction. We are innovators, constantly finding ways to better our business. By regularly reviewing ‘quality’ as it relates to customer satisfaction, we seek to continuously improve our product, our service and our people.